You can go to any DCSI Office for help to lodge a complaint or provide a compliment and/or comment.
Still not satisfied?
You can ask to speak with the Feedback Coordinator by ringing 84139050
who can discuss your concerns and explain your rights.
If you are still not satisfied you have the right to refer matters to:
Health and Community Services Complaints Commissioner
Aged Care Complaints Scheme
For further information about your rights when seeking or using a health or community service, please refer to the HCSCC Charter of Health and Community Services Rights.