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South Australian Government logo. Link to Government Ministers' web site. Department for Communities and Social Inclusion logo. Link to department web site.

DFC client feedback assistance

 Need help?

You can go to any DCSI Office for help to lodge a complaint or provide a compliment and/or comment.

 Still not satisfied?

You can ask to speak with the Feedback Coordinator by ringing 84139050
who can discuss your concerns and explain your rights.

If you are still not satisfied you have the right to refer matters to:

Health and Community Services Complaints Commissioner

Ombudsman SA

Aged Care Complaints Scheme

For further information about your rights when seeking or using a health or community service, please refer to the HCSCC Charter of Health and Community Services Rights.

Brochure and form
Website accessibility

For website accessibility or alternative formats visit:  www.dcsi.sa.gov.au

Home » DCSI Client Feedback
The Department for Families and Communities (DFC) is now the Department for Communities and Social Inclusion (DCSI). Families SA, including the child protection and family support functions, is now part of the new Department for Education and Child Development. Youth Justice remains with DCSI and the Department now includes  Multicultural SA, Northern Connections, Office for the Southern Suburbs, Office for Volunteers, Office for Women, Office for Youth and Social Inclusion. Contact details for these offices are available on the Contacts page.

The department is currently reviewing its online information and updates are in progress. Departmental information can still be found using the search function on this site. For more information about South Australian government services please visit www.sa.gov.au.

 

DCSI client feedback

Last Updated Tuesday, March 27, 2012 12:19:52 PM

Tell us what you think ...

In the Department for Communities and Social Inclusion (DCSI), we want to know about what we are doing well and what we need to improve. 
Your feedback can help us to provide a better service for you and for others.

... we're listening.

How can I provide feedback?

complete online


Complete the online form here and submit

by post

Print off, complete and send the Client Feedback form  (reply paid - no postage required) - Generic
Print off, complete and send the Client Feedback form (reply paid - no postage required) - Easy Read
Print off, complete and send the Client Feedback form (reply paid - no postage required) - Aboriginal/Torres Strait Islander design

e-mail us


Email:  clientfeedback@dcsi.sa.gov.au

facsimile


Facsimile:  8413 8143

write a letter

Letter addressed to:
DCSI Client Feedback
GPO Box 292
Adelaide SA 5001

telephone us

Telephone during business hours (9am-5pm):
General enquiries:  8413 9050
Ageing and Carers:  1300 786 117
Concessions Hotline:  1800 307 758
Disability Services:  1300 786 117
Domiciliary Care:  8132 6000
Housing SA:  13 12 99
Youth Justice: 8226 6009
Families SA (Department for Education and Child Development):  1800 003 305
 

National Relay Service:
TTY/Voice calls: 133 677
Speak & Listen:  1300 555 727 
 

Alternative formats:  8413 9050

What happens to my compliment?

What happens to my complaint?
  We will:   We will:

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Inform the person or business area you are pleased with

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Acknowledge your complaint within 5 working days, and aim to resolve your complaint within 30 working days

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Share this across the department to encourage best practice in delivering our services

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Keep you informed of the progress of your complaint if it is a complex matter that takes more than 30 working days to resolve

What happens to my comment/suggestion?

 

  
  We will:    

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Ensure the right person can investigate your comment/suggestion for improving our services

 

  

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Notify you of any action or decision