Contact us: +61 8 8226 8800

Tell us what you think ...

In the Department for Communities and Social Inclusion (DCSI), we want to know about what we are doing well and what we need to improve. Your feedback and complaints can help us to provide a better service for you and for others.

... we're listening.

How can I provide feedback, or lodge a complaint?

letter icon

Letter addressed to: DCSI Client Feedback
GPO Box 292
Adelaide SA 5001

Telephone during business hours (9am-5pm):
General enquiries: +61 8 8413 9050
Concessions Hotline: 1800 307 758
Disability SA: 1300 786 117
Domiciliary Care: 1300 295 673
Housing SA: 13 12 99
Multicultural SA: +61 8 8226 1944
Youth Justice: 1300 021 829 

National Relay Service:  TTY/Voice calls:  133 677 

Speak & Listen:  1300 555 727   
Alternative formats:  +61 8 8413 9050

What happens to my compliment?

We will:

Inform the person or business area you are pleased with

Share this across the department to encourage best practice in delivering our services

What happens to my comment/suggestion?

We will:

Ensure the right person can investigate your comment/suggestion for improving our services

Notify you of any action or decision

What happens to my complaint?

We will:

Acknowledge your complaint within 5 working days, and aim to resolve your complaint within 30 working days

Keep you informed of the progress of your complaint if it is a complex matter that takes longer than 30 days to resolve

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Need help providing feedback, or lodging a complaint?

You can go to any DCSI Office for help to lodge a complaint or provide a compliment and/or comment.

Still not satisfied?

You can ask to speak with the Feedback Coordinator by calling +61 8 8413 9050
who can discuss your concerns and explain your rights.
If you are still not satisfied you have the right to refer matters to:

For further information about your rights when seeking or using a health or community service, please refer to the HCSCC Charter of Health and Community Services Rights.

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