Feedback and Complaints
Tell us what you think ...
In the Department for Communities and Social Inclusion (DCSI), we want to know about what we are doing well and what we need to improve. Your feedback can help us to provide a better service for you and for others.
... we're listening.
How can I provide feedback, or lodge a complaint?
Print off, complete and send the
Client Feedback and Complaints form (reply paid - no postage required) - Generic 1.2mb.pdf
Print off, complete and send the Client Feedback and Complaints (ATSI) form (reply paid - no postage required) - Aboriginal/Torres Strait Islander design 1.2mb.pdf
Facsimile: +61 8 8413 8143
Letter addressed to: DCSI Client Feedback
GPO Box 292
Adelaide SA 5001
Telephone during business hours (9am-5pm):
General enquiries: +61 8 8413 9050
Concessions Hotline: 1800 307 758
Disability SA: 1300 786 117
Domiciliary Care: 1300 295 673
Housing SA: 13 12 99
Multicultural SA: +61 8 8226 1944
Youth Justice: 1300 021 829
National Relay Service: TTY/Voice calls: 133 677
Speak & Listen: 1300 555 727
Alternative formats: +61 8 8413 9050
What happens to my compliment?
Inform the person or business area you are pleased with
Share this across the department to encourage best practice in delivering our services
What happens to my comment/suggestion?
Ensure the right person can investigate your comment/suggestion for improving our services
Notify you of any action or decision
What happens to my complaint?
Acknowledge your complaint within 5 working days, and aim to resolve your complaint within 30 working days
Keep you informed of the progress of your complaint if it is a complex matter that takes longer than 30 days to resolve
Need help providing feedback, or lodging a complaint?
You can go to any DCSI Office for help to lodge a complaint or provide a compliment and/or comment.
Still not satisfied?
You can ask to speak with the Feedback Coordinator by calling +61 8 8413 9050
who can discuss your concerns and explain your rights.
If you are still not satisfied you have the right to refer matters to:
For further information about your rights when seeking or using a health or community service, please refer to the HCSCC Charter of Health and Community Services Rights.