Contact us: +61 8 8226 8800

Department for Communities and Social Inclusion

Frequently Asked Questions

My application

Recruitment and selection process

My profile (Jobseeker account)

Technical problems/help

My application

How do I apply?

DCSI uses an online system to advertise and recruit for job vacancies within the department. The best way to apply for an advertised role within DCSI is to complete the online application process.

To view DCSI's current vacancies, click on Vacancies on the DCSI Careers Page. This will take you to a list of current vacancies. You have the option to search the list of current vacancies by clicking 'Vacancy Search' on the blue vertical menu to the left of the page.

Each job vacancy provides a summary of the role and a role description.

Before you apply please check your system meets the minimum system requirements. If you are unsure please contact Big Red Sky 'Helpdesk' and follow the prompts.

To apply for a job vacancy click on the "Apply for job" button in the job advertisement.

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How can I view only those jobs that have been listed since I last checked the listings?

This site is a live real time site. Jobs are loaded weekly and removed according to the closing date of vacancies. We recommend you check the DCSI Careers page often and perform a 'Job Search'.

The job search function allows you to select vacancies based on last day, last 2 days, last week, last 2 weeks and last month. If you are using one of the most up to date browsers, your browser highlights vacancies that you have previously viewed. Any vacancy not highlighted has not been viewed and is likely to have been loaded since your last visit.

You may also wish to subscribe to our 'Email me Jobs' service and you will be notified of future jobs that match your preferences (For more information please see, 'How can I receive regular notification of jobs that may be of interest to me?')

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Does it matter if I go under or over the word limit specified in the application for the behavioural questions?

You can go under the word limit within reason but must address the question sufficiently. Exceeding the word limit could affect the success of your application.

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How do I attach a document to my application?

At some stage of the application process, you will be required to attach a document, usually a résumé or CV. You will notice that this section is divided into two sections:

  • My JobSeekerFiles are files you have uploaded to the system in previous applications. If this is your first time applying for a role within DCSI, this box should be empty.
  • My Attachments are the files that you have attached to the current application.

To move a document from the 'My JobSeekerFiles' box to the 'My Attachments' box, select the relevant document from the drop down list and press the > button.

If you do not have any documents in the 'My JobSeekerFiles' section, add a document by following the steps below:

  • Click 'Add' under the 'My Attachments' section.
  • A new window will open, press 'Browse'.
  • Locate the file on your hard disk drive and press 'Open'.

This document will appear in the 'My Attachments' box and will also be available in the 'My JobSeekerFiles' for future applications.

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Can I save my application as I go?

You can save your application as you go, by clicking the 'save' button at the bottom of the screen. After saving your application, you can also log in and out of your user account and your application progress will be saved. You may log in to any computer to resume your application.

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How do I check the qualifications I have gained overseas are recognised in Australia?

The South Australian Government offers a service that gives a comparative assessment of overseas qualifications against the Australian educational system. If you have relevant academic or technical qualifications gained overseas please contact the Skills Recognition Services (SRS) via telephone on 1800 658 887 or email dfeestsrs@sa.gov.au.

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Can I apply for more than one job at a time?

Absolutely. You are welcome to apply for any of our job vacancies that you believe match your skill-set and career aspirations.

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Do you accept late applications?

Applications received after the closing date and time specified on the job advertisement will not be accepted. It is the applicant's responsibility to check their application is complete and received before the closing date and time.

If there are extenuating circumstances that prevent you from submitting your application on time please contact the 'Enquiries to' officer before the closing date whether a faxed or emailed submission will be accepted.

Note: online applications cannot be submitted after the closing date and time specified on the job advertisement.

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How will I know if my application has been successfully submitted?

On submitting your application an automated confirmation message will flash on the screen stating your application has been successfully submitted. In addition, an automated email will be sent from DCSI to your nominated login email account confirming that your application has been received.

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Can I submit a hardcopy application?

While an electronic application is preferred, a hardcopy application is accepted. A hardcopy application can be obtained from the 'Enquiries to' officer on the job vacancy. Please note that submitting a hardcopy application will not affect your eligibility through the selection process.

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Can I view past applications?

Unfortunately, no you cannot view your past applications. If you would like to keep the answers you provided in your application we advise you save them in a word document on your computer for future reference.

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How can I withdraw my application if I no longer want to be considered for the role?

You can withdraw your application by clicking on 'current applications' tab within your JobSeeker Account. For each job you have applied for, you have the ability to change the status of your application from 'Applied' to 'Withdraw'. Simply select 'Withdrawn' from the drop down box. A pop-up message will be displayed confirming that you wish to withdraw your application. Click the 'OK' button. Once an application is withdrawn it cannot be resubmitted.

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Why have I not received an email in response to my job application?

If you haven't received an email in response to your job application please check your 'Junk' or 'Spam' folder, as it may have inadvertently been moved there by your email application after it was received. If you are still unable to find the email, please contact the enquiries person for the vacancy you have applied for to verify if it has been sent. 

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Where do we advertise our career opportunities?

We advertise our career opportunities online on our Vacancies website, the South Australian Government Jobs SA website and CareerOne. On occasion, we also advertise in newspapers – The Advertiser, in local regional press papers and The Australian.

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Is the system confidential?

Both the system and the application process are confidential, and are in line with strict government guidelines and standards. Please refer to the Big Red Sky (BRS) Privacy Statement for further information.

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How long does the recruitment and selection process take?

There is no definite length of time for the recruitment process. DCSI aims to complete the selection process efficiently and notify candidates as soon as practical.

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What happens after I have submitted my application?

On submitting your application, a confirmation message will display and an automated email will be sent to your email account confirming the submission of your application. You will then be appropriately advised on the status of your application.

Should your application be successful you will be contacted by DCSI regarding the next stage in the selection process. Meetings are scheduled online and notification issued to your nominated email account.

The recruitment and selection procedures used in the Department are guided by the Public Sector Act 2009 and Public Sector Regulations 2010. The Government of South Australia is an equal opportunity employer utilising the merit based principle.

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Do I need to have a police clearance in order to apply for roles within the Department?

Roles within DCSI require you to work with individuals or groups who may be vulnerable and we have many positions of trust. You will be required to have a police clearance, organised through DCSI, to undertake a role in DCSI.

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I have a visa allowing me to work in Australia. Which jobs can I apply for?

Australian citizens, and those with permanent residency, can apply for any SA public sector role be it casual, term or ongoing. This entitlement also extends to applicants who have a visa that permits them to work in Australia.

Should a person who holds a temporary or provisional Visa who is employed in the South Australian public sector lose the right to work in Australia, the employment contract may be deemed frustrated.

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My profile (Jobseeker account)

I have forgotten my password, how do I get a new one or how can I find out what my old one was?

Your password is encrypted; therefore we have no way of accessing it to provide you with the details. You will need to generate a new password. Click 'Login' then 'Forgotten your password?' and enter your email address. A new password will be emailed to you. To change your password, follow the steps below:

  1. Click 'Login' and enter your email address.
  2. Enter the new password sent to you.
  3. When you are logged in, click 'My Details' option on the blue vertical menu to the left of the page.
  4. Click the button 'Change My Password'.
  5. Change your password to one of your choice. Your password must be at least 8 characters long.
  6. Click 'Save'.

Please remember email and password is case sensitive. You must enter them exactly the same each time. If you are still experiencing problems logging in, contact BigRedSky on 1300 733 056.

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How can I receive regular notification of jobs that may be of interest to me?

To receive regular notification of roles that match your profile, you will need to have already applied for at least one DCSI job vacancy and created a user account by entering your personal details and email address.

  1. Click the 'Login' button.
  2. Enter your username (email) and password.
  3. Select the 'My Profile' menu option.
  4. Set the 'Email me Jobs' option to 'Yes'.
  5. Click the 'Save' button.

Remember, you will need to instruct the system about the type of jobs you are interested in, by setting your profile on this page i.e. work type, occupation, salary range and location region.

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How do I remove myself from the email list?

To remove yourself from the email list, follow the steps below:

  1. Select the 'Login' main menu option.
  2. Enter your email address and your password.
  3. Select the 'My Profile' menu option or button.
  4. Scroll to the bottom of the page and change the 'Email me Jobs' drop-down to 'No'.
  5. Click the 'Save' button.

You will not receive any further emails from this account. Your search profile can still be used to display any vacancies that match your criteria, in the 'My Jobs' list.

If you have forgotten your password, click 'Forgotten your password?' and follow the prompts. A new password will be emailed to you, then go back to step one. To change your password, please see 'I have forgotten my password, how do I get a new one or how can I find out what my old one was?'

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How do I change my details on my account?

You may change your personal details at any time by clicking 'Login' and entering your email address and password.

  1. Click the 'Login' link.
  2. Enter your username (email) and password.
  3. Select the 'My Details' menu option.
  4. Amend your personal details as necessary.
  5. Click the 'Save' button.

If you have forgotten your password, click 'Forgotten your password?' and follow the prompts. A new password will be emailed to you, then go back to step one. To change your password, please see 'I have forgotten my password, how do I get a new one or how can I find out what my old one was?'

Note: this only changes the information in your profile; it does NOT update the information for any roles that you have applied for even if the role has not closed.

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How do I update my attachments such as a CV/résumé?

You may load a new attachment to your profile by following these steps:

  1. Click the 'Login' link.
  2. Enter your username (email) and password.
  3. Select the 'My Attachments' menu option.
  4. Click the 'Add New Attachment' link.
  5. Click the 'Browse' button.
  6. Locate your file on your computer.
  7. Press 'Open'.
  8. Click 'Add File'.

Your file should now appear in a list on the page.

You may delete an attachment following these steps:

  1. Click the 'Login' link.
  2. Enter your username (email) and password.
  3. Select the 'My Attachments' menu option.
  4. Select the check box next to the attachment you wish to delete.
  5. Press 'Delete Files'.
  6. A confirmation notification will appear, press 'OK'.

Your document will disappear from the list on the page.

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Technical problems/help

What if I require further information relating to an advertised role?

If you do have any additional enquiries regarding a job vacancy, please contact the 'Enquires to' officer in the job advertisement.

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Who do I contact via telephone if I am having difficulties following the application process?

Please contact Human Resources on +61 8 8207 0107. If it is a question about the role please contact the 'Enquiries to' officer for the job vacancy.

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What if I am having difficulties viewing the application form?

Firstly, check that your system meets the minimum system requirements.

If you are still having problems please contact Big Red Sky 'Helpdesk' and follow the prompts.

Note: The Big Red Sky 'Helpdesk' does not have information regarding roles and therefore cannot provide assistance with details on advertised vacancies. Please contact the 'Enquiries to' officer on the job vacancy for questions regarding the advertised job.

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I received the message 'Warning Page has Expired'. What does this mean?

The reason you have received this message is because the page has been inactive for a period of over an hour. You must refresh your page and log back in to the system. Information entered in to the system may not have been saved, unless saved previously.

If you are still having problems please contact Big Red Sky 'Helpdesk' and follow the prompts.

Note: The Big Red Sky 'Helpdesk' does not have information regarding roles and therefore cannot provide assistance with details on advertised vacancies. Please contact the 'Enquiries to' officer on the job vacancy for questions regarding the advertised job.

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Whenever I do a search or attempt to register, I get a 'Page Not Found' error. What does this mean?

This is an unusual problem and should not happen regularly. It could be that you are using a non-compatible browser. The minimum requirements are Microsoft Internet Explorer IE4+ browsers or Netscape 4.08+ browsers. If your browser does not meet the minimum requirements please update your browser.

An alternative is that the time lag from your request to response from the database 'times out' on your browser. Try logging on with a faster Internet connection, or accessing the site in non-peak Internet times.

If you are still having problems please contact Big Red Sky 'Helpdesk' and follow the prompts.

Note: The Big Red Sky 'Helpdesk' does not have information regarding roles and therefore cannot provide assistance with details on advertised vacancies. Please contact the 'Enquiries to' officer on the job vacancy for questions regarding the advertised job.

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State Government of South Australia © Copyright DCSI .

Provided by:
Department for Communities and Social Inclusion
URL:
http://www.dcsi.sa.gov.au/careers/how-to-apply/faq
Last Updated:
28 Oct 2016
Printed on:
27 Apr 2017
The DCSI website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016